Terms & Conditions

Last updated: 15 September 2026

1. About These Terms

These Terms & Conditions govern the use of the Blissiva Casino Hotel website (blissiva.space) and any booking, reservation or enquiry made through it or by phone, email or in person. Blissiva Casino Hotel is operated by Blissiva Leisure Group Ltd, registered in New Zealand (Company No. 8734521, NZBN 9429041234567), registered office at 10 Brecon Street, Queenstown 9300, New Zealand.

2. Bookings & Reservations

Submitting a booking request through this website does not guarantee a reservation. All requests are subject to written or verbal confirmation from our reservations team. Rates displayed are per room per night (or per booking window for the conference hall and private game floor hire) and include GST unless stated otherwise.

• Room bookings require full name, contact details and valid payment or deposit information at confirmation.
• Conference hall bookings require a 30% deposit to secure the date.
• Private game floor hire requires a refundable security deposit and a minimum guest count of 25.

3. Cancellations

Standard rooms may be cancelled free of charge up to 48 hours before arrival. Suites and event bookings carry longer notice periods as stated on the relevant service page. Cancellations made after the applicable window may forfeit the deposit paid.

4. Game Floor Access

Access to the physical game floor is restricted to guests aged 20 years and over, in accordance with New Zealand gambling legislation. Valid government-issued photo identification is required at the entrance. Blissiva reserves the right to refuse entry or service to any guest.

5. Conduct & Property

Guests are expected to behave respectfully toward staff and other guests. Blissiva reserves the right to remove any guest who breaches house rules, engages in disruptive behaviour, or damages property. Guests are financially responsible for any damage caused to rooms, event spaces or game floor equipment during their stay or booking.

6. Liability

To the extent permitted by New Zealand law, Blissiva Leisure Group Ltd is not liable for indirect or consequential losses arising from a booking, cancellation, or use of the game floor, beyond the amount paid for the relevant service.

7. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the website or our services after an update constitutes acceptance of the revised terms.

8. Contact

Questions about these terms can be sent to blissiva@gmail.com or by phone to +64 21 763 5496.